How do I return an item?

We want you to love everything you buy from Calla & Co. If something isn't quite right, we're happy to help you return it.

Our return policy

You have 30 days from the date of delivery to return any item. Items must be unused, in their original condition, and wherever possible returned in their original packaging.

What can't be returned

The following items are not eligible for return:

Personalised or bespoke items
Items marked as final sale at the time of purchase
Items that have been assembled or installed

How to start a return

Visit our returns portal and enter your order number and email address
Select the item or items you'd like to return
Choose your return reason
Print your returns label and attach it to your parcel
Drop off at your nearest collection point

Refund timeline

Once we receive your return we'll process your refund within 5–7 business days. Refunds are issued to your original payment method. You'll receive a confirmation email once your refund has been processed.

Damaged or incorrect items

If your item arrived damaged or you received the wrong product please do not return it through the standard returns process. Contact our support team directly and we'll arrange a replacement or refund for you.